NET10 has instituted a
comprehensive set of privacy policies and procedures to
ensure that its customers' privacy is never compromised.
The purpose of this privacy notice is to inform our
customers of the type of information that NET10
collects, how the information is gathered, how it is
utilized, how long it is retained and how visitors can
restrict its use or disclosure.
The primary focus of
the NET10 privacy policy is to ensure that all customer
identification, which we term "customer identifiable
information," is kept private at all times. As the term
suggests, "customer identifiable information" is
information which can be associated with a specific
individual or entity, including, for example, a
customer's name, address, or telephone number, e-mail
address and information about online activities that are
directly linked to them.
The collection of
customer identifiable information is a critical element
in the day-to-day operation to allow NET10 to maintain
the highest level of customer service. It is a common
practice and often a necessity for companies,
governments, or other organizations to collect customer
identifiable information in order to conduct business
and offer services.
NET10 always strives to
safeguard the customer identifiable information obtained
from its customers from any unauthorized intrusions.
General
NET10 will not sell,
trade, or disclose to third parties (except as provided
below) any customer identifiable information derived
from the registration for, or use of, a NET10 product or
service -- including customer names and addresses --
without the consent of the customer. NET10 will,
however, disclose customer identifiable information as
required by subpoena, search warrant, or other legal
process or in the event of a law enforcement request for
emergency purposes or in the event that such customer is
engaging in unlawful practices.
When NET10 uses third
parties to perform services on its behalf, NET10 will
request that such third parties protect your customer
identifiable information consistently with this privacy
policy. However, we cannot ensure that all of your
customer identifiable information will never be
disclosed, as regulatory and/or other requirements may
make disclosure necessary.
Collection and
Use:
In some instances,
NET10 may collect information that is not "customer
identifiable information." Some examples of this type of
information include the type of Internet browser you are
using, the type of operating system you have configured
on your computer, and the domain name of the Web site
and/or Internet Service Provider from which you are
linked to our Web site. NET10 primarily uses this
information for market research and optimizing its
systems in order to deliver the best customer experience
possible.
NET10 may collect and
use customer identifiable information for various
purposes, including but not limited to, billing
purposes, to provide or change service, to anticipate
and resolve problems with your service, or to inform you
of products and services that better meet your needs.
This means that NET10 may use your customer identifiable
information, in conjunction with information available
from other sources, to market new services that may be
of interest to you, but NET10 will not disclose your
customer identifiable information to third parties who
want to market products to you.
Declining
e-mail offers:
NET10 will only send
our customers e-mail regarding promotional offers or
other news if a customer specifically grants us
permission. A customer has the right to choose not to
receive NET10 e-mail direct marketing communications by
simply notifying us of their preference. This process is
commonly termed opting-out or unsubscribing. At any
time, a customer can unsubscribe from our e-mail list by
clicking on the unsubscribe link found at the bottom of
every message or promotion delivered electronically to
our customers. Upon such choice, NET10 (a) will not
contact that customer directly with NET10 promotional
messages, and (b) will not use customer identifiable
information obtained from that customer's registration
to contact that customer with NET10 product or service
messages. A customer may also choose not to receive such
messages by notifying NET10 via mail.
Security:
NET10 has gone to great
lengths to implement technology and security features to
safeguard the privacy of your customer identifiable
information from unauthorized access or improper use,
and NET10, based on its judgment, will continue to
enhance its security procedures as new technology
becomes readily available. However, since there is no
such thing as "perfect Internet security", NET10 cannot
provide any guarantees of 100% security compliance.
E-mail
Contents:
NET10 will not read or
disclose to third parties private e-mail communications
that are transmitted using NET10 services except as
required to operate the service or as otherwise
authorized by law.
Improper
Conduct:
NET10 may also use
customer identifiable information to investigate and
help prevent potentially unlawful activity or activity
that threatens the network or otherwise violates the
customer agreement for that service.
Account
Information:
NET10 honors requests
from customers for account information and will correct
any such information, which may be inaccurate. Customers
may contact NET10 to verify that appropriate corrections
have been made.
Cookies
When you visit our Web
site, we may store information on your computer that
allows us to identify you immediately. This process is
often referred to as "cookie" technology. More
specifically, a cookie is a commonly used Internet
standard, which stores, in a very small text file on the
customer's hard disk, information specific to the
customer. Our Web site makes limited use of cookies in
an effort to improve our level of service to our Web
site visitors. Cookies cannot be accessed by any Web
site other than the Web site issuing the cookie. The
private features of our Web site are only accessible
when cookies are enabled in the customer's browser. If a
customer does not wish to utilize cookies, this feature
may be disabled within the customer's Web browser.
However, by disabling cookies, a customer will not have
access to private areas of our Web site through that
browser.
Other Web sites
Since NET10's Web site
contains links to other Web sites, we are not
responsible for the content or privacy practices
employed by these other Web sites. It is possible that
on some occasions, these third party Web sites may in
fact collect personal information from our customers. We
recommend that you examine the privacy policies of such
third party Web sites prior to submitting any personal
information, as they may differ from ours.
In some instances, our
Web site content is also featured on other Web sites
with differing or non-existent privacy policies. These
Web sites may collect personal information from their
customers that may or may not be used in conjunction
with our Web site information. Prior to supplying any
personal information to any third party company linking
to our Web site, please read and understand their
privacy policy.
Advertisements
Advertisements may
appear on pages throughout our Web site. Some
advertisements may request information directly from our
customers or take our customers to Web sites that may
request personal information. NET10 has no control over
its advertisers' privacy policies, so please examine the
privacy policy of any company advertising on our Web
site prior to submitting any personal information.
Third Party
Advertising Companies
We may use third-party
advertising companies to serve ads on our behalf. These
companies may employ cookies and action tags (also known
as single pixel gifs or web beacons) to measure
advertising effectiveness. Any information that these
third parties collect via cookies and action tags is
completely anonymous. If you would like more information
about this practice and your choices,
click here. You may also visit the Advertising.com
Privacy Policy,
click here.
Surveys
Occasionally, we may
conduct surveys. Surveys are conducted at random and are
completely voluntary. The survey may require a customer
to provide customer identifiable information in exchange
for the information or services provided by the survey.
We may use this information in an aggregate manner to
better tailor the type of services, information, and
advertising.
Policy Changes
NET10 reserves the
right to change its privacy policy by publishing new
terms at any time. This privacy policy does not create
any legal right for you or any third parties.
Children
NET10 does not
knowingly, directly or passively, collect information
from children under the age of 13. If we create offers
and products that make it appropriate to collect
information from children under the age of 13, we will
notify you of the change in this Policy. We also will
ask a parent to confirm his/her consent in advance of
any collection, use or disclosure of that information.
We do not collect any information that is not submitted
to us. We only use personally identifiable information
so that we may better understand our users' needs and
send information to users regarding new services or
offerings, including but not limited to any sweepstakes
or other offering. We do not sell any personally
identifiable information or disclose any personally
identifiable information to third parties.
Purchasing products and
services directly from NET10 is limited to adults (ages
18+). However, you should be aware that wireless devices
and services purchased for family use may be used by
minors without the knowledge of NET10. If that happens,
any information collected from the usage will appear to
be the personal information of the actual adult
subscriber and treated as such under this Policy.
Questions?
Please direct any
questions or comments regarding our privacy policy to
information@net10.com.
